Return & Refund Policy
Effective Date: July 25, 2026
Thank you for shopping at KT Tape Store. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, your item must:
- Be unused, unopened, and in its original condition.
- Include all original packaging, labels, accessories, and documentation.
- Have all factory seals intact.
- Be accompanied by your order confirmation or proof of purchase.
All returns require prior authorization from our Customer Support team.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used kinesiology tape, athletic tape, braces, wraps, or other personal care products.
- Products with broken or removed safety seals.
- Final sale or clearance items.
- Gift cards.
- Personalized or customized products.
- Products returned more than 30 days after delivery.
3. How to Request a Return
To initiate a return, please contact our Customer Support team before sending any products back.
Customer Support Email:
56258support@outlook.com
Please provide the following information:
- Order Number
- Full Name
- Email Address used for the purchase
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
Once your request has been reviewed, we will provide a Return Authorization along with detailed return instructions.
4. Return Shipping Address
After your return request has been approved, please send your package to:
KT Tape Store Returns
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Please do not send any returns without prior authorization, as unauthorized returns may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
- We are not responsible for return packages lost or damaged during transit.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
Please email:
Include:
- Order Number
- Description of the issue
- Clear photos of the product
- Photos of the shipping label
- Photos of the packaging
After reviewing your claim, we will provide an appropriate solution, including a replacement, exchange, or full refund where applicable.
7. Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your refund is approved:
- The refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
8. Exchanges
We currently do not offer direct product exchanges.
If you wish to purchase a different item, please return the eligible unopened product for a refund and place a new order.
9. Order Cancellation
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled. If eligible, you may request a return after delivery in accordance with this policy.
10. Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank account.
- Contact your credit card company.
- Contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, please contact us:
Email:
56258support@outlook.com
11. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Customer Support Email:
56258support@outlook.com
Return Address:
KT Tape Store Returns
2161 Broadcast Drive
Albuquerque, NM 87101
United States